Help Center  >  FAQ

FAQ


If you have a question that isn't answered in our FAQ, ask us directly.

Q. Who can get an account and is it free?

Accounts are available to anyone with a valid email address. Registration is free to all users.

Sign-up now, if you don't have an account.

Q. Do I need an account to access the website?

No. You can access all of the content on the HEROES website without an account.

However, if you want to participate in the gamification aspects of the website (unlocking badges, earning points and leveling-up) you will need to create an account and log into the site.

Also, some of the Interactive Learning Modules (ILMs) on the site have been designed to generate a score once play has ended. If you have an account (and are logged in) these scores will be recorded, allowing you to track your progress and collect any of the acheivement awards associated with the ILM. Once your scores have been saved you can access them through the "My Account" section.

Q. How do you store my account details?

Account information stored in the database is encrypted and available only to the database adminsitrator.

Q. I can't view the HEROES Videos - my organization's blocked YouTube and Vimeo

HEROES uses YouTube and Vimeo to host and playback our videos. If your organization has blocked access to these sites please contact us to discuss alternative ways to get access to our video content.

Q. How do I stop/start receiving the HEROES Newsletter?

Once your account has been created you will be added to the list of recipients of our occaisional email newsletter: "The After Action Report". To stop receiving newsletters:

  1. Log into the "My Account" section of the website
  2. Select "Edit Profile" from the menu on the left.
  3. Change HEROES Newsletter to "No".
  4. Click "Save Profile" to complete the process.

To start receiving the newsletter again, follow the same steps selecting "Yes" instead of No.

Q. How do I change my UNMC Email Address to something different?

You can change your UNMC email address to an external email account at anytime. Please note, however, that once you change it, you cannot revert to a UNMC email address.

  1. Log into the HEROES website using the "Log In" link at the top of the website.
  2. Click your avatar image at the top of the screen.
  3. Confirm your account password and click the "Login" button.
  4. Click the "Edit Profile" link.
  5. Click the "CHANGE" link next to your email address.
  6. Enter your new email address.
  7. Enter and confirm your new password
  8. Click the "Update Email" button at the foot of the page
  9. You will receive an email confirming your change of email address.

Note: After changing your UNMC email address you will need to log back into the website.

Q. How do I change my non-UNMC Email Address?

  1. Log into the HEROES website using the "Log In" link at the top of the website.
  2. Click your avatar image at the top of the screen.
  3. Confirm your account password and click the "Login" button.
  4. Click the "Edit Profile" link.
  5. Change your email address in the Email box.
  6. Click the "Save Profile" button at the foot of the page

Q. How do I recover my Password?

To recover a password for a HEROES website account:

  1. Go to the Website Login Problems page in the Help Center
  2. Click the "Other Email" tab
  3. Enter your email address and click "Resend Password"
  4. Your Password will be emailed to you.

Q. Can I change my Profile Picture?

Not yet. We're working on that feature and will announce via the HEROES Newsletter and through social media when it is ready.

Q. What version of Flash do I need.

Both the Interactive Learning Modules and Videos on the site require the latest version of Adobe's Flash Player. This can be downloaded from the Adobe website.

Interactive Learning Modules were developed in Flash and are unavailable in other formats at the moment. Sorry iPad owners.